Reaching Customer Service
Shipping and Handling
Indy Store Fixtures can ship most items around the country. Shipping calculations are ESTIMATES and may be adjusted prior to finalizing your order. Shipping transit times are also an ESTIMATE and may differ from quoted time frame.
Most orders will ship by UPS. In some cases, an alternative carrier will be used if you order exceeds maximum size and/or weight with UPS, or to ensure a timely delivery of your order. If truck freight shipping is required, please inform us if you will need the item(s) to be removed from the truck or if you have means to do so. Please remember, if an item has to ship by semi it is probably because it is very large and/or heavy, and will require a forklift or a pallet jack to remove from the truck. Truck rates are determined by the type of item, weight, distance, destination type and any additional services. Indy Store Fixtures has no control over the rates or regulations placed by the motor carrier companies.
Indy Store Fixtures also offers limited local delivery for a minimum of $75.00 within a 25-mile radius of our location. Additional mileage is charged at a rate of $2.50 per mile. Certain factors will determine the cost of the delivery including: size of order, location accessibility, and number of people required to make the delivery. If delivery is out of our range, we will provide you with a freight truck quote.
Inspect all cartons and items immediately upon receipt. Notify and make note of any damages to the carrier if possible. Keep original packaging; in some cases, the carrier requires proof or will pick up damaged item for inspection. Contact Indy Store Fixtures to report damage to merchandise or shortages as soon as possible and no later than 48 hours after delivery to amend the issue.
All used merchandise is sold in “As-Is” condition with no warranties or guarantees expressed or implied. All used merchandise sales are final. New, in stock merchandise accompanied with a sales receipt or return authorization, may be returned unused, undamaged and in original packaging within 7 days of receipt for a full refund. Store credit will be issued for returns made 7-14 days after receipt. Items not in original packaging and Non-Stock items are non-refundable unless authorized. All returns are subject to a 25% restocking fee. Shipping costs are non-refundable and at your expense for returns.
All orders picked up at our warehouse or shipped to an Indiana address will be charged state sales tax. If you are a non-for profit or a reseller (reselling the items purchased from us), please provide a completed tax exemption form at time of payment.
Prices are subject to change without notice. Feel free to contact us for current prices.
Indy Store Fixtures respects your privacy and will not disclose buyers’ information to third parties unless required for shipping purposes.